General Terms and Conditions (GTC)

§ 1 Scope

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts between Lacop Studio OG (hereinafter "LACOP", "we" or "us") and the customer (hereinafter "Customer" or "you") regarding the use of the LACOP portfolio platform and related services.

1.2 Deviating terms of the Customer shall not be recognized unless LACOP expressly agrees to their validity in writing.

1.3 These GTC apply in the version valid at the time the contract is concluded.

§ 2 Contracting Party

Lacop Studio OG
Lazar Peric & Claus Pavel
Herderstraße 40, 4600 Wels, Austria
Email: office@lacop.app

§ 3 Minimum Age and Legal Capacity

3.1 The use of LACOP is permitted from the age of 14. Customers between the ages of 14 and 17 require the express consent of a legal guardian to register for and use the platform.

3.2 By registering, the Customer confirms that they are at least 14 years of age and — if a minor — have obtained the consent of a legal guardian. LACOP reserves the right to request appropriate proof.

3.3 For paid plans, full legal capacity (completion of the 18th year of age) or the express consent of a legal guardian to the payment obligation is required.

§ 4 Description of Services

a) Portfolio Website Creation

We create an individual portfolio website for the Customer. The scope depends on the selected plan (Free, Starter, Pro or Premium). The website is connected to the LACOP Dashboard so the Customer can manage content independently.

b) Plans and Scope of Services

The Customer receives access to the LACOP Dashboard to manage their portfolio website. The range of features depends on the selected plan:

• Free (no cost): Individually designed portfolio website, subdomain (name.lacop.site), up to 3 galleries and 30 photos, profile page with biography, about text and social media links, basic model stats (height, eye color, hair color), automatic image optimization (WebP conversion, thumbnail creation), SSL encryption, two-factor authentication (2FA), dashboard in 5 languages (DE, EN, FR, ES, RU).
• Starter (€12/month): All Free plan features, plus: unlimited galleries and photos, full model stats (height, measurements, clothing size, shoe size, eye color, hair color), agency management and custom links in profile, basic analytics (page views, visitor counts, countries of origin via Vercel Analytics — cookie-free, anonymous), email support with 48-hour response time, priority onboarding.
• Pro (€22/month): All Starter plan features, plus: custom domain integration (e.g. www.yourname.com, DNS configuration by LACOP), advanced SEO (individual meta tags, structured data, Open Graph tags, XML sitemap), advanced analytics (additionally: device types, most visited pages, time on site), quarterly design updates (adjustments to layout, colors or typography by arrangement), email support with 24-hour response time.
• Premium (€39/month): All Pro plan features, plus: portfolio website in up to 5 languages, monthly design updates, creation of additional pages on request (e.g. contact page, references), priority consideration for new feature development, priority support with 12-hour response time.

Annual payment reduces the price by 2 monthly amounts (e.g. Starter: €120/year instead of €144/year). All prices are final prices including statutory VAT. For private customers within the EU, LACOP reports and pays VAT via the One-Stop-Shop (OSS) scheme based on the Customer's country of residence. For business customers (B2B) with a valid VAT ID number in another EU member state, the reverse-charge procedure applies.

The specific scope of services per plan may be continuously expanded by LACOP. A reduction of essential service components within a current billing period will not occur without prior notification to the Customer. The current service description is available on the LACOP website (lacop.app).

c) LACOP Branding

All portfolio websites include a subtle "Portfolio by LACOP" notice (11px, color-matched to the respective design) in the footer. This notice is a permanent part of all plans and cannot be removed. Removal, concealment or alteration of the branding is not permitted on any plan.

d) Custom Domain (Pro and Premium Plan)

If the Customer uses the Pro or Premium plan, LACOP registers and manages a custom domain (e.g. www.customername.com) in its own name for the Customer. The domain remains the property of LACOP during the term of the contract. The regulations concerning the domain upon termination of the contract can be found in § 8.

The same applies if the Customer brings an already registered domain into the contractual relationship and has it transferred to LACOP's registrar account ("Domain transfer to LACOP"). Upon completion of the transfer, LACOP becomes the new registered domain holder for the duration of the contractual relationship. By commissioning the transfer, the Customer confirms that they are entitled to transfer the domain and that no third-party rights stand in the way of the transfer. § 8.4 applies accordingly: upon termination of the contract, the Customer may transfer the domain back to their own registrar within 30 days; LACOP will provide the auth code upon request.

Domain registration fees for standard TLDs (.com, .at, .de, .eu) up to an annual price of €20 incl. VAT are included in the Pro and Premium plan. Premium TLDs (e.g. .io, .ai, .co) or domains with higher registrar fees will be charged 1:1 to the Customer.

e) Additional Services

Additionally bookable services are agreed and charged separately. These include in particular:

• Email Hosting: Provision of up to three email mailboxes on a domain used by the Customer at a flat rate of €9.99 per month incl. VAT. The price applies uniformly to one, two or three mailboxes; there is no per-mailbox billing. The email hosting agreement runs for an indefinite period and may be terminated by either party on a monthly basis, effective at the end of the current calendar month. Billing is monthly in advance. LACOP uses a third-party provider to deliver this service (see Privacy Policy, Section 6).
• Domain transfer to LACOP: One-time service for taking over an already registered customer domain into the LACOP registrar account. Included when booked as part of the Pro or Premium plan; additional costs for premium TLDs or domains with higher registrar fees will be charged 1:1 (cf. § 4 lit. d).
• IMAP migration: One-time service for transferring existing email mailboxes (including folder structures and messages) from a previous email provider to LACOP via IMAP copy. Included when booked together with email hosting and a domain transfer.
• Other services (e.g. redesign, copywriting, advanced SEO optimization, additional languages) are charged on the basis of a separate offer.

§ 5 Conclusion of Contract

5.1 The contract is concluded when the Customer orders a package or subscription and the order is confirmed by LACOP. For online orders, confirmation is sent by email.

5.2 When ordering a paid plan, the Customer expressly agrees that LACOP may begin providing services (in particular the creation of the portfolio website) before the expiry of the withdrawal period. The Customer is informed that they will lose their right of withdrawal upon complete performance of the service before the withdrawal period expires (see § 14).

§ 6 Prices and Payment

6.1 All prices stated on the website and in these GTC are final prices for private customers including the applicable statutory VAT. For the sale of digital services to private customers within the EU, LACOP uses the One-Stop-Shop (OSS) scheme pursuant to § 25a of the Austrian VAT Act; VAT is calculated and remitted based on the private customer's country of residence. For business customers (B2B) with a valid VAT ID number in another EU member state, the reverse-charge procedure applies; VAT is not charged in this case and is shown separately on the invoice.

6.2 One-time services (website creation, additional services) are due upon completion and delivery.

6.3 Subscriptions are billed monthly or annually in advance. Payment is processed via the payment service provider Stripe (credit card or SEPA direct debit).

6.4 Invoices are automatically provided as PDF and are accessible in the customer portal.

6.5 In the event of late payment, LACOP is entitled to temporarily suspend access to the platform and the portfolio website after an unsuccessful reminder with a reasonable deadline (at least 14 days). The suspension will be lifted immediately upon receipt of full payment.

6.6 LACOP reserves the right to adjust prices for future billing periods. Price changes will be communicated to the Customer by email at least 30 days before they take effect. The Customer has a special right of termination effective at the time the change takes effect. This ordinary right of adjustment is to be distinguished from the automatic index-linked price adjustment pursuant to § 6.7, which does not trigger a special right of termination.

6.7 Index-linked price adjustment: The prices agreed in this contract are subject to an index-linked adjustment based on the Consumer Price Index 2020 (VPI 2020) published by Statistik Austria. The relevant values are the VPI value for the month in which the contract was concluded (reference value) and the VPI value at the time of the intended adjustment. An adjustment may occur no more than once per calendar year, at the earliest twelve months after contract conclusion, and only if the deviation from the reference value is at least 3%. The adjustment is symmetrical — i.e. if the VPI decreases by at least 3%, prices will be reduced accordingly. An index-linked adjustment does not trigger a special right of termination, as it merely preserves the real value of the agreed service. The Free plan is exempt from index-linked adjustments.

§ 7 Term and Termination

a) Free Plan

The Free plan is available for an unlimited period at no cost. LACOP reserves the right to deactivate the Free plan in cases of misuse or prolonged inactivity (more than 12 months without login). The Customer will be informed by email 30 days in advance and will be given the opportunity to export their data in accordance with § 8.

b) Monthly Subscription

The monthly subscription runs for an indefinite period and may be terminated by either party at any time effective at the end of the current billing period.

c) Annual Subscription

The annual subscription has a minimum term of 12 months. It is automatically renewed for a further year unless terminated at least 30 days before expiry.

d) Termination

Termination may be effected by email to office@lacop.app or by deleting the account in the dashboard settings. Amounts already paid for the current billing period will not be refunded. LACOP will confirm receipt of a termination without delay by email.

e) Extraordinary Termination

The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the Customer violates these GTC or applicable law.

§ 8 Consequences of Termination and Data Export

8.1 After termination of the contract, the Customer's portfolio website will be taken offline.

8.2 The Customer has the opportunity to download their data (photos, profile information) via the dashboard before termination. Data is provided in common formats (photos as JPEG/PNG, profile information as JSON or CSV). This right also applies in the event of deactivation of the Free plan pursuant to § 7a.

8.3 After account deletion, all customer data will be permanently deleted within 30 days, unless statutory retention obligations apply (in particular tax and commercial retention obligations of up to 7 years for invoice data pursuant to § 132 BAO).

8.4 Custom Domain upon termination: If the Customer uses a custom domain registered by LACOP, they have 30 days after the end of the contract to initiate the transfer of the domain to their own registrar. LACOP will support the transfer by providing the auth code upon request. If the transfer is not initiated within 30 days, the Customer's claim to the domain expires, and LACOP is entitled to let the domain lapse or use it otherwise. The costs of a domain transfer are borne by the Customer.

§ 9 Customer Obligations

9.1 The Customer agrees to:

• Only upload content to which they hold the necessary rights (copyright, right to one's own image, usage rights).
• Not publish any unlawful, offensive, discriminatory or pornographic content.
• Keep their login credentials confidential and not share them with third parties. The Customer is responsible for all activities that take place under their account.
• Not misuse the platform (e.g. automated mass queries, scraping, circumvention of security measures, introduction of malware).
• Provide correct contact and billing information and keep it up to date.
• Not remove, conceal or alter the LACOP branding ("Portfolio by LACOP") in the footer of the portfolio website.
• Not use the portfolio website for purposes beyond the agreed portfolio presentation (e.g. e-commerce, third-party advertising, political content).

9.2 In the event of a violation of these obligations, LACOP is entitled to remove the relevant content without prior notice and to temporarily or permanently suspend the Customer's access. Serious or repeated violations entitle LACOP to terminate the contractual relationship without notice.

§ 10 Indemnification

The Customer shall indemnify LACOP against all claims by third parties arising from content uploaded or published by the Customer. This includes in particular claims for infringement of copyrights, trademark rights, personality rights or other third-party rights. The indemnification also covers the reasonable costs of legal defense (including attorney fees at the statutory rate).

§ 11 Copyright and Usage Rights

11.1 The Customer retains all rights to their uploaded content (photos, texts, profile picture). By uploading, the Customer grants LACOP a simple, non-transferable right to display and technically process the content within the platform (portfolio website, dashboard) (e.g. image optimization, thumbnail creation, conversion to other formats).

11.2 The design and source code of the portfolio website remain the property of LACOP. The Customer receives a simple, non-transferable, non-sublicensable right of use for the duration of the contractual relationship. Reproduction, imitation or reuse of the design or source code — even in excerpts — is prohibited without the express written consent of LACOP.

§ 12 Availability and Warranty

12.1 LACOP operates the platform on professional cloud infrastructure (Vercel, Supabase) and endeavors to achieve a high level of availability in line with industry standards. A fixed percentage availability guarantee (Service Level Agreement) is not included in the standard plans. Planned maintenance will be announced in advance where possible. For enterprise customers, individual service level agreements may be arranged upon request.

12.2 The following do not count as downtime: planned maintenance windows, disruptions at third-party providers (in particular Vercel, Supabase, Stripe, Resend), disruptions attributable to force majeure (see § 17), and limitations caused by the Customer.

12.3 The portfolio website is created based on the technical standards current at the time of creation. LACOP does not warrant that the website will be fully compatible with all browsers, devices or operating systems — particularly future versions.

§ 13 Liability

13.1 LACOP is liable without limitation for damages arising from injury to life, body or health, as well as for intentional and grossly negligent conduct.

13.2 For slight negligence, LACOP is only liable for breach of material contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable, contract-typical damage and amounts to a maximum of the total amount paid by the Customer in the last 12 months.

13.3 LACOP is not liable for:

• Damages caused by content uploaded by the Customer.
• Lost profits, data loss or indirect damages (consequential damages), to the extent permitted by law.
• Disruptions, outages or data loss at third-party providers (Vercel, Supabase, Stripe, Resend, DNS provider).
• Damages due to force majeure pursuant to § 17.
• Damages resulting from unauthorized access to the Customer account, provided LACOP has taken reasonable security measures (SSL, 2FA offering, encrypted password storage).

13.4 The above limitations of liability also apply in favor of the legal representatives, vicarious agents and employees of LACOP.

§ 14 Right of Withdrawal for Consumers

14.1 If you are acting as a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), you have a statutory right of withdrawal of 14 days from the conclusion of the contract for distance contracts (§ 11 FAGG).

14.2 To exercise your right of withdrawal, send a clear declaration (e.g. by email to office@lacop.app) of your decision to withdraw from the contract. You may use the model withdrawal form below, but it is not mandatory.

14.3 The right of withdrawal expires prematurely if the service (e.g. website creation) has been fully provided before the expiry of the withdrawal period and you have expressly consented to the commencement of performance and simultaneously acknowledged that you will lose your right of withdrawal upon complete contract fulfillment (§ 18 para. 1 no. 1 FAGG).

14.4 In the event of an effective withdrawal, we will refund all payments received without delay, at the latest within 14 days, using the same means of payment. If you have requested that the provision of services commence before the expiry of the withdrawal period and you withdraw from the contract before the service has been fully provided, you shall pay us a proportionate amount for the services already provided up to the point of withdrawal.

§ 15 Use of Third-Party Providers

15.1 LACOP uses technical third-party providers to deliver its services. Currently, these include in particular: Vercel (hosting and analytics), Supabase (database and authentication), Stripe (payment processing) and Resend (email delivery).

15.2 LACOP is entitled to change or add third-party providers, provided this does not materially impair the contractually owed services and data protection requirements are maintained.

15.3 LACOP assumes no liability for service disruptions that lie exclusively within the responsibility of third-party providers (see § 13.3).

§ 16 Data Protection and Data Processing

16.1 Information on the processing of personal data can be found in our Privacy Policy.

16.2 To the extent that LACOP processes personal data on behalf of the Customer in the course of service provision (in particular data of visitors to the Customer's portfolio website), the Data Processing Agreement (DPA) pursuant to Art. 28 GDPR applies. This DPA is available at lacop.app/avv and automatically becomes part of the contractual relationship upon registration.

16.3 The Customer, as the controller within the meaning of the GDPR, is responsible for the lawfulness of the processing of personal data on their portfolio website, insofar as they publish their own content or collect third-party data.

§ 17 Force Majeure

17.1 Neither party shall be liable for non-performance or delayed performance of obligations to the extent caused by force majeure. Force majeure includes in particular: natural disasters, pandemics, war, terrorism, strikes, government orders, failure of telecommunications networks or power supply, and serious cyberattacks.

17.2 The affected party shall inform the other party without delay of the occurrence and expected end of the force majeure event.

17.3 For the duration of the force majeure event, the affected performance obligations are suspended. If the event lasts longer than 90 days, either party is entitled to terminate the contract on an extraordinary basis.

§ 18 Communication and Delivery

18.1 All communications in connection with the contractual relationship (in particular terminations, reminders, GTC amendments) shall be sent by email to the email address stored by the Customer in the dashboard.

18.2 Emails from LACOP are deemed delivered 48 hours after being sent to the stored email address, provided LACOP has not received a non-delivery notification.

18.3 The Customer is obliged to keep the email address stored in the dashboard up to date. Communications sent to an outdated email address are nevertheless deemed delivered if the Customer has failed to update their contact details.

§ 19 Amendment of GTC

19.1 LACOP reserves the right to amend these GTC with effect for the future. The Customer will be informed of amendments by email at least 30 days before they take effect.

19.2 For non-material amendments (e.g. editorial adjustments, clarifications, additions due to changes in law), the amended GTC are deemed accepted if the Customer does not object in writing within 30 days of receipt of the amendment notification. This legal consequence will be specifically noted in the amendment notification. If the Customer objects, both parties have a special right of termination effective at the time the amendment takes effect.

19.3 For material amendments (e.g. changes to the scope of services, pricing structure or liability provisions), the Customer's express consent is required. If the Customer does not consent within 30 days, the existing GTC continue to apply. In this case, both parties are entitled to terminate the contract on an ordinary basis at the earliest possible date.

§ 20 Out-of-Court Dispute Resolution

For out-of-court dispute resolution in Austria, the Internet Ombudsstelle is available to consumers: ombudsstelle.at. The EU platform for online dispute resolution (ODR) was shut down on 20 July 2025 and is no longer available.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 21 Applicable Law and Jurisdiction

21.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

21.2 For consumers, the mandatory provisions of the state in which the consumer has their habitual residence also apply.

21.3 The place of jurisdiction for all disputes arising from or in connection with this contract is, to the extent permitted by law, the competent court in Wels, Austria. For consumers, the statutory place of jurisdiction pursuant to § 14 KSchG applies.

§ 22 Severability Clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The relevant statutory provision shall take the place of the invalid provision.

§ 23 Notice and Action Mechanism (Digital Services Act)

23.1 Pursuant to Art. 16 of Regulation (EU) 2022/2065 (Digital Services Act, DSA), users and third parties may submit notices to LACOP regarding allegedly illegal content on the platform or on customer portfolio websites.

23.2 Notices should be sent by email to office@lacop.app and should, where possible, contain the following information:

• a sufficiently substantiated explanation of why the content is considered illegal;
• a clear indication of the exact electronic location (URL) of the content concerned;
• the name and email address of the notifying person (except for notices relating to suspected offences under Arts. 3 to 7 of Directive 2011/93/EU);
• a confirmation that the information provided is accurate and complete to the best of the notifier's knowledge and belief.

23.3 LACOP will examine incoming notices without undue delay and take the necessary measures (e.g. removal or disabling of illegal content, warning or suspension of the account concerned). The notifying person and the person affected by the content (where contact details are available) will be informed of the decision taken and of available remedies pursuant to Art. 20 DSA.